Policies

Return Policy

Because each piece is handmade and unique, I don’t accept returns unless an item arrives damaged. If your order is damaged on arrival, please contact me within 7 days with photos of the item and packaging. I’ll work with you to arrange a refund or replacement. If you contact me after 7 days regarding damaged items, I may still be able to help, so please don’t hesitate to reach out.

If you have any issues with your order, please reach out via the contact form. I’m committed to making sure you’re happy with your purchase and will do my best to resolve any concerns.

Terms of Service

Thank you for shopping at Glazing Trails! By placing an order, you agree to the following terms:

  • All pottery is handmade and may vary slightly in size, shape, and color.

  • Orders are processed and shipped within 1–2 business days, except during travel or unforeseen delays, which will be communicated promptly.

  • Shipping costs are calculated based on package weight and size and shown at checkout.

  • Payments are processed securely through third-party payment processors.

  • Custom orders are subject to availability and may require additional time to complete.

  • International shipping is currently by request only and may incur additional fees and longer delivery times.

  • Returns are accepted only for damaged items as described in the Return Policy.

  • Glazing Trails reserves the right to update these terms at any time without prior notice; please review them regularly.

Privacy Policy

Last updated: August 3, 2025

Your privacy is important to me, and I’m committed to protecting your personal information.

Information I collect

When you place an order, sign up for updates, or contact me, I collect personal details such as your:

  • Name

  • Email address

  • Shipping address

  • Payment information (handled securely by my payment processor)

How I use your information

I use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases or inquiries

  • Send occasional updates and promotions if you’ve subscribed

  • Comply with legal and tax obligations

How I protect your information

Your data is stored securely and shared only with trusted service providers necessary to fulfill your orders (such as payment processors and shipping companies). I do not sell or rent your personal information.

Cookies and tracking

My website uses cookies and similar technologies to improve your browsing experience, including basic site functionality and analytics. You can control cookies through your browser settings.

Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data. If you’d like to exercise these rights or have questions about your data, please contact me.

Changes to this policy

I may update this Privacy Policy occasionally. When I do, I’ll post the updated version here with a new date.

Contact

If you have any questions or concerns about privacy, please get in touch via the contact form.